Lola Omotayo took to her Instagram page to air her frustration after Arikair canceled their flight for 2 days. She wrote:
@flyarikair might be one of the biggest commercial Airlines in Nigeria today but apparently size doesn't matter when it comes to customer service! I am usually not a complainer but here is where my frustration reached its peak. A flight from PH to Lagos was supposed to leave at 2pm got moved to 4pm, 6pm and finally to 9pm and was later cancelled!
Like how do you do that to people who keep you in business? Oh and the icing on the cake is when they asked passangers to return in the morning for a 9am flight and guess what? That got cancelled as well! Arik has had a terrible track record for delayed flights, apathetic ground staff, rude and unhelpful customer service and continue to treat people with no regard, no remorse and no compensation.
Who you epp? This has got to STOP! Time is money and this is not the way to run an airline or treat people. The level of miscommunication by Arik staff is totally unacceptable. This airline is on a downward slide....Reliability is key! If you have to shut your airline down to get it right then do so or hire me to teach you a thing or two about customer service. For now I will pay more to avoid flying Arik period! Happy Holidays!😠😠👎👎🖓😞✈✈🕓 #arikairlines #unhappy #travel #nodelays #saynotomediocrity #unsatisfied #displeased #livid